Carters told us last week that they would have their insurance company contact us to discuss reimbursing our medical bills. Today, we talked to their insurance company and to their consumer affairs group, no one over there seems to really care. Here are the comments we continue to hear from Carters and their insurance company:
"Our hands are tied"
"I don't have the authority"
"Our CEO is aware of the problem"
"We don't have any answers for you"
"We are researching the problem"
"You need to understand"
"You can work with me or have an attorney work with me, it is the same job for me"
"Honestly, if I could do something for you, I would"
"I am a parent, I can not imagine what you went through"
"I understand, I understand, I understand" when it is obvious they don't understand.
Here are two links that helped us determine the cause of Ava's back wound:
http://thoughtsluiza.blogspot.com/
http://zrecs.blogspot.com/2008/09/tagless-tees-suddenly-causing-chemical.html
Last night we spoke to the producer of this NBC investigative piece on Carters tagless clothing, please view the piece to see another family victimized by Carters:
http://video.knbc.com/player/?id=716662
To help get the word out, please file a report with the U.S. Consumer Products Safety Commission (CPSC), here is a link to file a complaint online:
https://www.cpsc.gov/cgibin/incident.aspx
Our Pediatrician confirms this was a chemical burn and not some other skin irritation or allergic reaction (rash or eczema). He is filing his own report with the CPSC.
I will keep everyone posted on Carters next response.
By the way, if you want to listen to Carters next quarterly earnings call (yes, they are a PUBLIC COMPANY), go to the link below next Tuesday:
http://phx.corporate-ir.net/phoenix.zhtml?c=135392&p=irol-IRHome
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Pediatrician Photo
Our Baby's Chemical Burn. Pediatrician Photo.
Ava's Chemical Burn
These are the ones referred to in the CPSC Advisory & Carters statements
Ava's Back Wound Caused By Carters
Pediatrician Photo
Ava's Back Wound
Our Baby's Chemical Burn. Pediatrician Photo.
Pediatrician Photo
Ava's Chemical Burn
Informative links:
Carters Tagless Onesies
These are the ones referred to in the CPSC Advisory & Carters statements
Blog Archive
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2008
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October
(13)
- Inundated With More Horror Stories & Baby Pictures
- Dialogue Across The Blogs
- Legal Resources
- The Official Warning is here....
- Carters CEO's Letter to Us (see the original)
- Letter From Carters CEO, Michael Casey
- Public Statement...Corporate Secrets?
- No Response From Carters
- The Tipping Point...
- Letter to Carters Executives
- Carters Consumer Affairs Discussion
- Yet another victim of Carters tagless clothes
- "Our Hands Are Tied!"
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October
(13)
Why did I start this dia(blog)?
Since my daughter, Ava, was 6 weeks old, we started noticing redness on her back (around her neck and between her shoulders). Instead of enjoying these first couple months of our baby's arrival into our lives, we began a nightmare into what was causing this growing wound on her back. We spent many days and nights comforting her, going to the doctors' appointments, the emergency room, after-hours medical appointments, using many methods and medications to try and soothe her pain. At barely 3 months old, Ava's wound was the worse we'd ever seen it. She could not sleep on her back and was not yet rolling over. We had to hold her to give her the comfort of rest. At this pediatrician's appointment, they looked at her and said they'd never seen something so big! It was terrifying. The doctors told us to immediately go to the hospital, because the wound was so big it might be infected (we discovered through the cultures taken at the hospital that Ava caught a staph infection!) and our daughter might not be able to fight it on her own. We rushed to UCSF Children's Hospital where Ava was put in a sterile hospital room (anyone entering had to wear gloves, a mask & gown). She was given IV antibiotics and monitored. I spent the night with her, but didn't sleep at all. What parent could? I rattled my mind wondering what this was, how it happened and if my daughter would be okay. Even after she was released from the hospital, she still had this painful chronic back wound. We cut the area of her clothing that covered this pear-shape wound to apply the topical treatments and closely monitor her recovery. We continued to go to her Dr.'s appointments and they still could not figure out why she had this chronic back wound.
Last month (September 2008), I was perusing through the Internet and discovered several blogs on babies being affected by Carters tagless clothing. This ah-ha! moment brought to light the months of unanswered questions to my daughter's wound -- it was the Carters tagless clothes she wore that caused it. We immediately removed all Carters clothes and switched to the old type of labeled baby clothes. Her back wound is healing. She is now almost 7 months old. We have spoken to Carters, the media, and to many parents whose babies have been affected. It is my hope and intention that this becomes a more public dialogue where Carters and any other baby manufacturer and/or distributor that becomes aware their products are causing injury or harm to babies/children and their families inform the public, and immediately recall and remove these products!
Last month (September 2008), I was perusing through the Internet and discovered several blogs on babies being affected by Carters tagless clothing. This ah-ha! moment brought to light the months of unanswered questions to my daughter's wound -- it was the Carters tagless clothes she wore that caused it. We immediately removed all Carters clothes and switched to the old type of labeled baby clothes. Her back wound is healing. She is now almost 7 months old. We have spoken to Carters, the media, and to many parents whose babies have been affected. It is my hope and intention that this becomes a more public dialogue where Carters and any other baby manufacturer and/or distributor that becomes aware their products are causing injury or harm to babies/children and their families inform the public, and immediately recall and remove these products!
1 comment:
Janet, I posted on my blog about your situation. Carter's is making a grave mistake in the way it is handling this. About the insurance refusal--I am saddened but not surprised. Should Carter's admit legal liability for Ava's medical bills, they will open themselves up to some serious lawsuits. I think they will be getting sued pretty soon anyway since they refuse to recall the onesies. Anyway, I feel confident that something is going to happen in the next few weeks. There will be a tipping point, and I think it's coming soon. You are not alone...
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